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RPA COE (Center of Excellence) Setup & Operating Model

Establish the Governance, Structure & Best Practices to Scale Automation Enterprise-Wide

Global Reach

Strategies adapted for international markets.

Rapid Deployment

Accelerated timelines for quicker ROI.

Risk Mitigation

Comprehensive compliance and security.

Overview

Strategic Innovation

Scaling RPA beyond initial pilots requires a robust, centralized operating model. Without a **Center of Excellence (COE)**, organizations face risks of bot sprawl, security issues, inconsistent development standards, high maintenance costs, and a failure to scale value. **SkillzRevo’s RPA COE Setup & Operating Model** service provides the blueprint for building a high-impact, self-sustaining automation capability. We design the COE structure, define roles, implement governance policies, establish technical standards, and build a reusable knowledge repository. We partner with CIOs, transformation heads, process owners, and IT leadership to transition automation from a project-based initiative to a strategic, enterprise-wide capability.

"We don't just advise; we partner with you to implement solutions that drive tangible growth."

Why Choose This Service?

  • Data-Driven Decision Making
  • End-to-End Implementation
  • Scalable Architecture
Capabilities

How We Transform Business

COE Vision, Mission & Charter Definition Align the COE goals with enterprise strategy, innovation, and digital transformation.

Leveraging best-in-class methodologies to deliver sustainable value and operational excellence.

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Organizational Structure & Role Definition Define COE roles (e.g., governance, developers, infra, business analysts) and reporting lines.

Leveraging best-in-class methodologies to deliver sustainable value and operational excellence.

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End-to-End Operating Model Design Intake & demand management • prioritization • development standards • security • deployment • run/support.

Leveraging best-in-class methodologies to deliver sustainable value and operational excellence.

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RPA Governance & Policy Framework Define security protocols, compliance rules, change management, and risk frameworks.

Leveraging best-in-class methodologies to deliver sustainable value and operational excellence.

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Technology & Infrastructure Blueprint Secure access • deployment environment setup • licensing strategy • cloud/on-prem integration.

Leveraging best-in-class methodologies to deliver sustainable value and operational excellence.

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Development Best Practices & Standards Create reusable component libraries, coding guidelines, documentation templates & UAT procedures.

Leveraging best-in-class methodologies to deliver sustainable value and operational excellence.

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COE Performance Measurement & KPI Dashboards Define key metrics (e.g., ROI, utilization, volume, error rate) for tracking value.

Leveraging best-in-class methodologies to deliver sustainable value and operational excellence.

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Training, Upskilling & Communication Strategy Build internal capability & drive cultural adoption of automation.

Leveraging best-in-class methodologies to deliver sustainable value and operational excellence.

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Impact

Real World Results

Case Study

COE Setup for a Large Telecom Provider

The client had multiple small RPA pilots and needed a centralized structure to scale globally. What we delivered:

Solution

  • Designed a federated COE model (central governance, local delivery).
  • Implemented a clear demand intake and prioritization process.
  • Defined security standards for bot access and credential management.

Impact

Scaled from 5 to 40 bots in 18 months Reduced development time by 20% due to reusable assets Centralized governance reduced audit risk
Case Study

COE Optimization for a Health Insurance Payer

The existing COE struggled with low bot utilization and high maintenance costs. What we delivered:

Solution

  • Re-designed the operating model focusing on Run/Maintain cost reduction.
  • Implemented a tiered support model (L1/L2/L3).
  • Created a reusable component library for claims processing.

Impact

30% reduction in bot maintenance costs Increased bot utilization rate by 15% Improved service-level agreements (SLAs) for bot stability
Case Study

Governance Framework for a Manufacturing COE

Needed strict compliance and security for bots handling ERP (SAP) transactions. What we delivered:

Solution

  • Defined a governance policy for bot creation, testing, and deployment (Gated).
  • Implemented a secure credential vault and access policy.
  • Created an audit trail and logging standard for compliance reporting.

Impact

Achieved compliance readiness for internal and external audits Eliminated unauthorized bot deployments Reduced security risk of sensitive ERP data access

Technology Stack

SkillzRevo leverages frameworks and standards from:

RPA Vendors UiPath (COE framework) • Automation Anywhere (Automation Success Platform) • Blue Prism (Robotic Operating Model)
Governance & ITIL ITIL V4 • COBIT • SkillzRevo Proprietary Governance Model
COE Tools SharePoint • Confluence • Jira • Azure DevOps for COE repository and project tracking
Best Practices Lean Six Sigma principles for process optimization & standardization

These partnerships establish a sustainable, scalable, and high-impact RPA COE.

Market Intelligence

Only 35% of RPA pilot programs successfully transition to enterprise-scale COE.

  • A formal COE increases automation delivery speed by 2×.
  • Governance frameworks reduce operational risk by 40%.
  • Standardization through a COE reduces maintenance costs by 30%.
  • COE-led training increases employee adoption and citizen development.
  • Effective demand management is key to sustained automation pipeline growth.

"A well-designed COE is the essential foundation for realizing and scaling automation’s strategic value."

Meet Our Experts

Mr. Ashish Tiwari
8+ Years
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Mr. Ashish Tiwari

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Usha Nandhini S
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With over 9 years of expertise in computer programming and 2+ years of specialized focus in Data Science, AI, Machine L…

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Mr. Uttam
12+ Years
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Mr. Uttam

Uttam Grade is a seasoned Data Scientist and Data Science Trainer with extensive expertise in delivering advanced …

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Dr Lakshmi Sree Kailasam
16+ Years
800+ Students

Dr Lakshmi Sree Kailasam

Dr. Lakshmi has over 16+ years of experience in diverse domains, including ISO, Scrum, Agile and Project Managemen…

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Mrs. Zainab Sidddiqui
16+ Years
800+ Students

Mrs. Zainab Sidddiqui

Zainab Siddiqui is a driven and results-oriented Machine Learning Engineer specializing in computer vision, NLP, an…

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Dr. Santosh Srivastava
12+ Years
200+ Students

Dr. Santosh Srivastava

Dr Santosh Srivastava is a PhD holder and has more than 12 years of experience in Training, Research, and Consultancy a…

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Mr. Arihant Jain
8+ Years
200+ Students

Mr. Arihant Jain

Mr Arihant is an accomplished Senior Data Scientist with over 12+ years of valuable experience in Machine Learning, Dee…

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Mr. Bidhan Sen
8+ Years
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Mr. Bidhan Sen

Bidhan Sen is an accomplished data analytics professional with a wealth of experience across tools like Power BI, Table…

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Mr. Rohan Dixit
10+ Years
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Mr. Rohan Dixit

Rohan Dixit is an experienced Data Science Consultant with deep expertise in Python, SQL, Power BI, and advanced analyt…

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