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Attended & Unattended Automation Development

Build and Deploy High-Quality, Scalable Bots for Both Back-Office (Unattended) and Front-Office (Attended) Use Cases

Global Reach

Strategies adapted for international markets.

Rapid Deployment

Accelerated timelines for quicker ROI.

Risk Mitigation

Comprehensive compliance and security.

Overview

Strategic Innovation

Automation must serve both back-office efficiency (reducing human effort) and front-office speed (assisting human workers). **Unattended Automation** (full, scheduled automation) handles high-volume, repetitive tasks, while **Attended Automation** (desktop assistants) supports employees by automating parts of their desktop work. **SkillzRevo’s Attended & Unattended Automation Development** service provides full-lifecycle bot development, deployment, and support. We follow COE best practices, use the latest ReFrameworks, and ensure every bot is robust, secure, and easily maintainable. We partner with business units, RPA COEs, and operations teams to build a balanced portfolio of bots that maximize efficiency across all enterprise functions.

"We don't just advise; we partner with you to implement solutions that drive tangible growth."

Why Choose This Service?

  • Data-Driven Decision Making
  • End-to-End Implementation
  • Scalable Architecture
Capabilities

How We Transform Business

Full-Lifecycle Bot Development Requirements gathering • process mapping • functional design • development • testing • documentation.

Leveraging best-in-class methodologies to deliver sustainable value and operational excellence.

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Unattended Automation for Back-Office Design and deploy bots for high-volume, scheduled tasks (e.g., reconciliation, batch processing, report generation).

Leveraging best-in-class methodologies to deliver sustainable value and operational excellence.

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Attended Automation for Front-Office Build desktop assistants, accelerators, and user-triggered bots to assist human agents (e.g., customer service, sales).

Leveraging best-in-class methodologies to deliver sustainable value and operational excellence.

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RPA Framework Utilization Implement industry best practices (e.g., UiPath ReFramework) for stability, resilience, and logging.

Leveraging best-in-class methodologies to deliver sustainable value and operational excellence.

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Secure System Interaction Credentials vault integration • API/UI security • secure handling of sensitive data (PII).

Leveraging best-in-class methodologies to deliver sustainable value and operational excellence.

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Test Automation & Quality Assurance Design test cases, implement unit/integration testing, and integrate into CI/CD pipelines.

Leveraging best-in-class methodologies to deliver sustainable value and operational excellence.

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Bot Orchestration & Scheduling Configure the control room/orchestrator for optimal bot utilization, load balancing, and SLA adherence.

Leveraging best-in-class methodologies to deliver sustainable value and operational excellence.

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Reusable Component Library Contribution Ensure all developed assets contribute to the COE’s shared repository for faster future development.

Leveraging best-in-class methodologies to deliver sustainable value and operational excellence.

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Impact

Real World Results

Case Study

Unattended Automation for Payroll & HR Onboarding

A large retailer needed to automate new employee setup across 5 different HR and payroll systems. What we delivered:

Solution

  • • Designed a sequential Unattended bot workflow.
  • • Automated data entry, validation, and notification across systems.
  • • Implemented robust error handling for failed transactions.

Impact

Reduced new employee onboarding time from 3 hours to 15 minutes Eliminated data entry errors (100% accuracy) Ensured timely compliance with employment regulations
Case Study

Attended Automation for Customer Service Agents

Call center agents had to manually look up customer data across 4 disparate systems during a live call. What we delivered:

Solution

  • • Built an Attended bot triggered by a keyboard shortcut or button click.
  • • The bot automatically retrieves and displays consolidated customer data on the agent's screen.
  • • Integrated an 'auto-save note' feature into the CRM.

Impact

Reduced Average Handle Time (AHT) by 25% Improved First Call Resolution (FCR) rate Enhanced agent satisfaction and reduced stress
Case Study

Hybrid Automation for Financial Reconciliation

Needed automated data gathering (Unattended) followed by human-led exception handling (Attended). What we delivered:

Solution

  • • Unattended bot runs overnight to gather and consolidate data.
  • • Attended bot is used by analysts to investigate, resolve, and re-trigger exceptions.
  • • Implemented a centralized dashboard to track all bot and human handoffs.

Impact

Accelerated reconciliation closure time Ensured compliance and accurate exception resolution Effective collaboration between bots and human workers

Technology Stack

SkillzRevo develops bots using industry-standard tools:

RPA Development Tools UiPath Studio • Automation Anywhere Workbench • Blue Prism Studio • Power Automate Desktop
Frameworks ReFramework (UiPath) • A360 Bot Lifecycle Management • Blue Prism Process Templates
Testing Tools Automation Testing tools • Integration with CI/CD (e.g., Jenkins, Azure DevOps)
System Integration APIs, SAP BAPI, Citrix/VDI connectors, Mainframe emulators

These ensure secure, scalable, and high-quality automation development.

Market Intelligence

Attended automation increases employee productivity by 30–45%.

  • Unattended automation achieves the highest ROI for high-volume, stable back-office tasks.
  • Hybrid models (Attended + Unattended) are becoming standard for complex processes.
  • Following COE development standards reduces bot maintenance by 40%.
  • Effective use of framework templates (e.g., ReFramework) improves bot stability and logging.
  • Security and credential management are paramount for bot interaction with enterprise systems.

"High-quality development is the key to minimizing TCO and maximizing bot reliability."

Meet Our Experts

Mr. Ashish Tiwari
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Mr. Ashish Tiwari

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Usha Nandhini S
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Usha Nandhini S

With over 9 years of expertise in computer programming and 2+ years of specialized focus in Data Science, AI, Machine L…

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Mr. Uttam
12+ Years
400+ Students

Mr. Uttam

Uttam Grade is a seasoned Data Scientist and Data Science Trainer with extensive expertise in delivering advanced …

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Dr Lakshmi Sree Kailasam
16+ Years
800+ Students

Dr Lakshmi Sree Kailasam

Dr. Lakshmi has over 16+ years of experience in diverse domains, including ISO, Scrum, Agile and Project Managemen…

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Mrs. Zainab Sidddiqui
16+ Years
800+ Students

Mrs. Zainab Sidddiqui

Zainab Siddiqui is a driven and results-oriented Machine Learning Engineer specializing in computer vision, NLP, an…

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Dr. Santosh Srivastava
12+ Years
200+ Students

Dr. Santosh Srivastava

Dr Santosh Srivastava is a PhD holder and has more than 12 years of experience in Training, Research, and Consultancy a…

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Mr. Arihant Jain
8+ Years
200+ Students

Mr. Arihant Jain

Mr Arihant is an accomplished Senior Data Scientist with over 12+ years of valuable experience in Machine Learning, Dee…

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Mr. Bidhan Sen
8+ Years
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Mr. Bidhan Sen

Bidhan Sen is an accomplished data analytics professional with a wealth of experience across tools like Power BI, Table…

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Mr. Rohan Dixit
10+ Years
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Mr. Rohan Dixit

Rohan Dixit is an experienced Data Science Consultant with deep expertise in Python, SQL, Power BI, and advanced analyt…

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